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Hik-Connect Set up Guide

Our new guide is for newer users to show them how to add Hik-Connect service with minimal downtime and fuss. If you need further support, simply contact us or leave a message.

Hikvision recommends that you enable the UPnP function on both your router and device, or configure Port Forwarding manually in your router. Whilst now unnecessary it may still be required should you have other software or applications that require these services.

You still can use Hik-Connect service even if you don’t enable UPnP or configure ports forwarding manually; however, you cannot use Hik-Connect domain name service.

Please be aware that the images used in our setup guide may not be the same as yours as the software or firmware is updated over time. However, the information and settings required to setup Hik-Connect services are very similar across all supported products.


Users need to upgrade your device(s) to the latest firmware that supports Hik-Connect Service. 

Register your FREE Hik-Connect account

Very straight forward- just visit the Hik-Connect web portal and register.

Adding devices into Hik-Connect account

Users can enable Hik-Connect function via Hik-Connect APP; www.hik-connect.com web portal; iVMS-4500 app or iVMS-4200 client.

Method 1: Add devices via Hik-Connect APP

  1. Run Hik-Connect app at your mobile
  2. Add the device by scanning device QR code or inputting device serial number manually
  3. Once device is found, select or click ‘Add’ to continue
  4. Input device verification code to finish
  5. Go back to Hik-Connect and add all remaining devices
Adding A Device on Android

How to find the device verification code?

If you cannot find your verification code simply check the code on the label printed on the Network Video Recorder or IP Camera.

The verification code can also be found by logging into your devices GUI or directly from the NVR. This is handy if you have already installed your system

find verification code hik-connect

Method 2: Add devices via Hik-Connect web portal

  1. Type www.hik-connect.com into browser location bar
  2. Register and account and setup your password
  3. Login with your account user name and password
  4. Go to Device Management and click Add to add a device
  5. Input your device Serial number when prompted then click Search
  6. When a connection is made to the device a popup will show the model and confirm the S/N. If this is the desired device, Click ‘+’ to continue
  7. Confirm you get ‘Device configured correctly’ pop-up
  8. Double click on the IP address and Port No. of a connected device, a new window opens showing the login screen for the device. Enter the user name and password to login into the device
adding a device on portal

Simply open up or log back into to your mobile Hik-Connect application and ensure your devices are listed and synced up. Here’s another video of the whole process that may be easier for some: